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Medglo Aesthetics Limited PRIVACY POLICY

Policy Updated: 25/01/2021

This Privacy Policy is effective immediately for Users after that date.

Purpose of this Policy

Medglo Aesthetics Limited  (“we,” “us,”) respect your privacy and are committed to protecting it through our compliance with this Privacy Policy. This policy describes:

• the types of information that we may collect from you when you access or use our Website – www.medgloaesthetics.com and other online services (collectively, our “Services”); and

• our practices for collecting, using, maintaining, protecting and disclosing that information.

This policy applies only to information we collect through our Services and in the electronic communications sent through or in connection with our Services.

CHILDREN’S PRIVACY

Medglo Aesthetics Limited does not knowingly collect personal information from children. If we learn that we have personal information on a child, we will delete that information from our servers. We encourage parents to go online with their kids.

DEFINITIONS

User

“User” or “you” or “your” refers to you, as a user of the Services. A user is someone who accesses or uses the Services for the purpose of sharing, displaying, hosting, publishing, transacting, uploading information or viewing pictures and includes other persons jointly participating in using the Services.

Content

“Content” will include (but is not limited to) images, photos, audio, video, location data, ‘nearby places’, and all other forms of information or data.

We, Medglo Aesthetics Limited Limited qualify as the Data Controller under the Regulation (EU) 2016/679 of The European Parliament and of The Council of 27 April 2016 (General Data Protection Regulation (the “GDPR”)). As such, we aim to comply with all legal obligations which the GDPR implies on Data Controllers.

Contact Information: info@medgloaesthetics.com

Postal address: 129 Station Road, London, England, NW4 4NJ

Medglo Aesthetics Limited strives to offer its visitors and Users the many advantages of Internet technology and to provide an interactive and personalized experience. For these purposes, we may use personally identifiable information – like your name, e-mail address, address, telephone number, etc., which are subject to the terms of this Privacy Policy. We, and we suppose you too, do not tolerate spam. We will therefore never sell, barter, or rent your email address to any unauthorized third parties.

1.     WHAT INFORMATION DO WE COLLECT FROM OUR USERS?

We may collect and use information of and regarding its Users. We collect only data which is essential to our operations and enables us to provide you with better user experience.

The information, through which the person may be identified, may include data, which the User voluntarily enters, uses or provides when using our services.  This information may be collected when filling out a form, making a service booking, making payment for a service, or signing up/subscribing to our mailing list OR when contacting us via phone, email or otherwise.  The information collected may include:

  • Contact Information by which you may be personally identified) : First name, Last name, username /similar identifier, gender, delivery/postal address, billing address, email address, phone number, date of birth, photograph.

  • Financial Data may be collected in the form of payment card details.

  • Transaction Data includes details about payments and other details of products and services you have purchased from us.

  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

  • Profile Data includes your job title, username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

  • Usage Data includes information about how you use our website, products and services.

  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preference.

Medglo Aesthetics Limited collects and uses the information for the purposes, outlined in this Privacy Policy, as well as to offer new services to the User or to familiarise him with new functionalities on the Website.

We collect this information in order to:

> register you as a new customer

>  process and deliver your orders

>  manage payments and outstanding balances/fees

> manage our relationship with you or  ask you to partake in surveys, competitions, subscribe to our mailing list, give us feedback or an online review.

> to make recommendations to you about services/goods that may be of interest to you

> deliver relevant advertising or notify you regarding updates of our privacy policy.

  • Preferences: Your preferences and settings such as time zone, location and language.
  • Location Data-  We may collect information about your location if you have instructed your mobile device or computer to send such information via the privacy settings on that mobile device or computer. We may use the location data collected to enhance your use of the Services by providing you with relevant content and contextual advertising.
  • Searches and other activities: The search terms you have looked up and results you selected. We collect this information in order to: define the type of customers that visit our site, to improve your user experience and provide you with more relevant content and Services.
  • Browsing information: How long you used our Services, which features you used, etc.We collect this information in order to  keep our website updated and relevant, to improve our business and marketing strategy and to analyse the behaviour of our users and improve our Services.
  • Marketing and Communications: Between you and Medglo Aesthetics Limited support staff regarding the Services. We collect this information in order to monitor the quality of our support staff and your communications with us. This is also used to enable us to carry out a service, collect payment/outstanding balance from you, or allow you to partake in our mailing list, prizes, draws, surveys or competitions.

  •  Transactional information: from providers of payment and delivery services such as STRIPE. If you make payments or purchases through our Services, we may collect information about you to process your requests and automatically complete forms for future transactions. We collect this information in order to enhance your buying experience, manage and collect payments, fees or outstanding balances, collect debts owed to us and enable customers to book/buy a product or service.

  • Information from third parties: We may collect, process and store your user ID associated with any third party or public sources I.e. social media account (such as your Facebook and Google account) that you use to sign into the Services or connect with or use with the Services. This could include, without limitation, any information that you have made public through a given social media account of yours. We collect this information in order to provide you with an easier and faster access to our Services.

2.     HOW WE GATHER INFORMATION FROM USERS?

How we collect and store information depends on the pages you are visiting, the activities in which you elect to participate and the services provided. Automated interactions mean data will be automatically collected regarding your browsing action, patterns and equipment and this is done using cookies and server logs. For example, you may be asked to provide information when you wish to inquire about a treatment, book an appointment, book or pay for a service or product, request certain features, such as e-mail newsletters, offers , entering competitions, filling  out surveys, subscribing to a service or publication, leaving a review/feedback, or contacting us for general enquiries. Like most websites, We also collect information automatically and through the use of electronic tools that may be transparent to our visitors and Users. For example, we may log the name of your Internet Service Provider, Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:

> STRIPE

> Facebook

> Google.

GOOGLE ANALYTICS

We may also use certain performance tracking tools, such as Google Analytics. Through the use of Google Analytics we gather information to analyse how customers use our site and use this to improve our website, services, marketing and customer experiences.

COOKIES

Cookies are small text files placed on your computer, to collect standard Internet log information and visitor behaviour information and preferences in an anonymous form. It helps improve your website experience, by telling us what pages you find more useful on our site. Cookies do not give us any access to information from your computer, other than the information you voluntarily choose to share with us.

How to Find and Control your cookies:

You can choose to enable or disable cookies in your browser. The links below provide links on how to find and control cookies on mainstream browsers:

– Mozilla Firefox: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop?redirectslug=Enabling+and+disabling+cookies&redirectlocale=en-US

– Internet Explorer: https://support.microsoft.com/en-us/topic/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d

– Google Chrome: https://support.google.com/chrome/answer/95647

– Safari (OS X): https://support.apple.com/en-gb/guide/safari/sfri11471/mac

– Safari (iOS) : https://support.microsoft.com/en-us/topic/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d

– Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en&oco=0

3.     WHAT WE DO WITH THE INFORMATION WE COLLECT?

Like other Websites, we collect information to enhance your visit and deliver more individualised content. We respect your privacy and do not share your information with anyone, except in cases when that proves necessary i.e. when needing to comply with a legal obligation.

By law we have to keep basic information about our customers (i.e. Contact, Identity, Financial and Transaction Data) for six years after they cease being customers. We will retain the information we collect from you (contact data) for a period of maximum of 5 /five/ years after you were last a customer. After the expiry of this period we undertake to delete any information we have collected from you.

Aggregate information and information that does not personally identify you, may be used in many ways. For example, We  may combine information about your usage patterns on the Website with similar information obtained from other users to help enhance our site and Services (e.g., to learn which pages are visited the most or what features Users find the most attractive). This information does not include any information about you and does not allow anyone to identify you individually. We may use personally identifiable information, collected on the Website, to communicate with you about your registration and customisation preferences, our Terms of Service and Privacy Policy, services and products offered by or through the Website and other topics we think you might find of interest. Personally identifiable information collected by us  may also be used for other purposes, including but not limited to: Website administration, troubleshooting, processing of e-commerce transactions and other communications with you. This is to administer and protect our website.

We strive to always protect your personal payment information. We accept payments with all major credit and debit card providers, such as VISA, Mastercard and others. All payment card transactions made through our payment gateway are processed using a secure online payment gateway (Secure Socket Layer (SSL) technology) that encrypts your card details in a secure hosting environment.  All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. We do not hold your payment card details on the Medglo Aesthetics Limited server.

We may use personal information we collect from you, such as age, gender, interests, activities etc. in order to better understand your behaviour and provide you with the most relevant content and advertisements. We use this information to serve you with more relevant advertisements, a process also known as Remarketing. We do this also for our own legitimate interests, to measure or understand the effectiveness of the advertising we serve to you. For example, you may see certain advertisements on this website or other websites due to the fact that we contract with Google and other similar third parties, to target our advertisements based on the information we or they have collected, including but not limited through automated means, such as cookies.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

OPT OUT

You may opt out of the automated collection of information by changing your preferences at http://www.google.com/settings/ads. You can ask third parties to stop sending you marketing messages y following the opt-out links on any marketing material sent to you or by contacting us at any time by contacting us on : info@medgloaesthetics.com

4.     DISCLOSURE

We will not transfer information about you to third parties for the purpose of providing or facilitating third-party advertising to you. We won’t sell information about you. We may share your account information with third parties in some circumstances, including: (1) with your consent; (2) to a service provider or partner i.e. those that provide IT or system administration services; (3) to professional advisers acting as processors i.e. those that provide banking, legal, HR support, accounting and insurance services (4) HM Revenue and Customs or other authorities that require reporting of activities (5) when we have a good faith belief it is required by law, such as pursuant to a subpoena or other legal process; (6) when we have a good faith belief that doing so will help prevent imminent harm to someone. We will object to requests for information about users of our services that we believe are improper. Certain third parties who provide technical support for the operation of our Website – our Web hosting service for example – may have access to such information.

5.     RIGHT OF CONSENT WITHDRAWAL

You may withdraw your consent for collecting your personal information at any time. To do so, please contact us at info@medgloaesthetics.com. However this will not affect the lawfulness of any processing carried out before you withdraw your consent.

6.     CHANGE OR REVIEW OF INFORMATION

If you would like to review, change or delete personal data we have collected from you or you had submitted or permanently delete your account, please contact us.

For more information regarding the termination or deletion of your information, please refer to Section 10: Termination of this Privacy Policy.

7.     ACCESSING & CORRECTING YOUR PERSONAL INFORMATION.

We take reasonable steps to accurately record the personal information that you provide to us, as well as any subsequent updates.

We encourage you to review, update, and correct the personal information that we maintain about you. You may request that we delete personal data about you that is inaccurate, incomplete, irrelevant for legitimate purposes, or is being processed in a way which infringes any applicable legal requirements.

8.     SECURITY: HOW WE PROTECT YOUR INFORMATION?

Medglo Aesthetics Limited is registered as a Personal Data Controller pursuant to European Union law. We have implemented appropriate measures in the form of various technical, physical and other means, including, but not limited to measures regarding the security of our electronic systems and databases. These means aim at improving the integrity and security of the personal information that we collect and maintain. However, please be advised that even the best security measures cannot guarantee the full elimination of all risks. If we learn of any violation, breach or danger to our security systems breach, then we will attempt to notify you electronically so that timely and appropriate protective steps can be taken. Apart from informing you via e-mail, we may post a notice through the Website if a security breach occurs.

Your personal data safety is of utmost importance to us. We review and strive to improve our security measures on a regular basis. If we detect a breach of our security measures, which has the potential of harming you as individual we will notify you without undue delay.

9.     CONTROLLING YOUR PERSONAL DATA

Other Users may be able to identify you, or associate you with your account, if you include your personal information in any content you post or make publicly available.

For more information on how you can control your data shared with us, please see section 4, 5 and 6 of the present agreement. If you have any questions regarding the ways you can control your personal data, please contact us at info@medgloaesthetics.com.

10.  TERMINATION

As mentioned, you may at any time review or change the personal information we maintain about you by contacting us. Upon your request, we will delete your contact information and personal data from our active databases, where there is no good reason for us continuing to process it or when required to comply with local law.

If you no longer agree to be bound by this Privacy Policy, you must cease the use of the Medglo Aesthetics Limited Website. If you are dissatisfied with Medglo Aesthetics Limited, its content, or any of these terms, conditions, and policies, your sole legal remedy is to discontinue using the Website. Medglo Aesthetics Limited  reserves the right to terminate or suspend your access to and use of the Website, or parts of them, without notice, if we believe, in our sole discretion that such use is in violation of any applicable law, or harmful to our interests or the interests of another person or entity, or where Medglo Aesthetics Limited  has reasons to believe that their use is in violation of this Privacy Policy or the Terms of Use.

12.  CHANGES TO THIS POLICY

We reserve the rights to change this Privacy Policy at any time. Please check this page periodically for changes. Your use of the services after any such amendment or change in the Privacy Policy shall be deemed as your express acceptance to such amended/changed Privacy Policy and an assent to be bound by such changed/amended Privacy Policy. Information collected prior to the time any change is posted will be used according to the rules and laws that applied at the time the information was collected.

13.  GOVERNING LAW.

This Privacy Policy and the use of the Website are governed by the laws of United Kingdom. The parties undertake to first try to resolve the dispute with by negotiation. If the parties fail to reach an amicable resolution through negotiation, Medglo Aesthetics Limited agrees to submit the dispute to the competent Court of United Kingdom.

14.  COPYRIGHTS.

The copyrights of our Website are the property of Medglo Aesthetics Limited.

Texts, graphics, photographs, animations, videos and clips, visible on the Website are the object of copyright and are part of the intellectual property of Medglo Aesthetics Limited. Those may not be reproduced, used, presented or represented without an explicit written permission by Medglo Aesthetics Limited. Any distribution of files, obtained by the Users under the Terms and Conditions of the Website, or of parts of such files, constitutes a violation of the relevant intellectual property protection laws and is prosecuted by the law.

Nothing contained on this Website may be interpreted as granting a license or right of use as a trademark without the prior explicit written consent of Medglo Aesthetics Limited.

15.  MISCELLANEOUS

Medglo Aesthetics Limited is controlled, operated and administered entirely within United Kingdom.

If you are accessing the Medglo Aesthetics Limited Website from another jurisdiction, please be advised that you are transferring your personal information to Medglo Aesthetics Limited  in United Kingdom and, by using the Website, you consent to that transfer and to abide by the applicable laws concerning your use of the Website and your agreements with us.

This statement and the policies outlined in this Privacy Policy are not intended to and do not create any contractual or other legal rights in or on behalf of any third party.

Medglo Aesthetics Limited  may provide a translation of the English version of the Privacy Policy into other languages. You understand and agree that any translation of the Privacy Policy into other languages is only for your convenience and that the English version shall govern your rights and responsibilities. In case there are any inconsistencies between the English version of the Privacy Policy and its translated versions, the English version of the Terms shall prevail.

16.  CONTACT

We are committed to respecting your privacy but if you believe Medglo Aesthetics Limited does not adhere to this Privacy Policy, or if you have any concerns or complaints about how we handle your personal data,  regarding the Website itself or the Medglo Aesthetics Limited Services, please contact Medglo Aesthetics Limited  via email at info@medgloaesthetics.com

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