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Terms and Conditions

Policy updated: 03/02/2021

Definitions:

In this contract, unless stated otherwise explicitly,

 “We”, “us” or “our” means Medglo Aesthetics  (referred to on our website and in our materials as Medglo Clinic);

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Medglo Aesthetics’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Our information/details

This website is owned and operated by Medglo Aesthetics Ltd. Our website is www.medgloaesthetics.com. Medglo Aesthetics is registered in England and Wales under company registration number: 11120845.  Our registered office is at: 129 Station Road, London, England, NW4 4NJ

Contact Details

You can contact us on:

The terms and conditions below help to clarify subjects such as bookings, payment, appointment cancellations, deposits and the type of information that we’ll ask you to provide.

APPOINTMENT BOOKING AND CANCELLATIONS

  • Bookings can be made: over the phone, via email or by using our online booking system.

  • When books are particularly busy, a £30 deposit is taken to secure an appointment, which will be fully redeemable against the treatment cost on the day of treatment.

  • We operate a 48h cancellation policy. If there are late cancellations or should you decide at your consultation that you do not wish to have a treatment, this deposit will be forfeited. If you cancel or reschedule your appointment outside of this time frame , your deposit will be retained and you will be unable to use this for other treatments or products.

  • Bookings are not confirmed, and an appointment is not booked until a deposit payment has been made.

  • Your general health is of utmost importance to us. If you are unsure as to whether you should attend your appointment or you are feeling unwell, please phone the clinic number, and we will advise accordingly.

To reschedule or cancel your appointment please call the clinic on 07535273792. We will strive to answer your calls, but in the case where we may not be able to, please email us on : info@medgloaesthetics.com.

  • Review appointments may be offered to clients for certain treatments 2 weeks after the treatment.Where this is offered to you, and you fail to attend this appointment, another one will not be offered and no further ‘review’ is needed after this period. You may incur an additional charge at the review appointment if more product is used or more treatment is required.

  • You are not permitted to consume alcohol 48 hours before or after your appointment. You must inform us if you have for your own safety, as this may be a contraindication to some treatments.

  • If you are planning to fly or travel after your treatment, please raise this with the booking coordinators or clinician before you attend your appointment.

  • If you have paid for a consultation, and the outcome is purely advice and information, or if you are not a suitable candidate for treatment, your deposit payment will be retained, for the practitioners time and expertise.

CHILDREN

We do not treat children or anyone under the age of 18 years old. For safety reasons, children will not be allowed to accompany you in the treatment room. If you choose to bring your children, please ensure there is a supervising adult to accompany them.

SMOKING

Smoking is not permitted on our premises at any time.

PETS

For hygiene and safety reasons, we are unable to allow pets in the clinic premises.

CONSENT

Your consent will be collected at the consultation, before the commencement of any treatment. Consent may be withdrawn verbally at any point. You must provide a full breakdown of your Medical History. We will not be held liable for any damage caused because of withheld information or failure to follow instructions.

PAYMENT

  • You will be advised of the full and final treatment cost at the consultation.

  • Payments will be taken in full at the consultation.

  • Medglo Aesthetics accepts payment in cash or credit/debit cards.

REFUNDS

We do not provide refunds for any treatments carried out. Whilst we ensure the delivery of the safest, most advanced, and highest quality treatments and professional expert advice, we cannot guarantee your results. Treatment results may vary from person to person and this is due to a number of factors.  Should you not be satisfied of the results of the treatments, advice, or service provided to you , we will not be able to issue you a refund.

FEEDBACK AND COMPLAINTS

Feedback is used to review and improve the quality of care that we provide. We appreciate and value compliments and any positive feedback from our clients. This can be submitted via: video review, written, or online via our Google business account.

Complaints can be made via email  (info@medgloaesthetics.com) or by calling us (07535273792) during operating hours. In the first instance we encourage you to speak with your practitioner. If you feel the issue is not yet resolved after this, please email the Clinic Manager, using the terms ‘Complaint’ in the subject line. We aim to acknowledge your complaint within 2 days of its receipt.

PROMOTIONS AND VOUCHERS

Medglo Aesthetics may run some promotional offers and may provide discount vouchers at some points, where the expiration date will be clearly stipulated. These offers will not be used in adjunct to any other offers. We have a right to change any aspects of the promotion without prior notice.

More information about us:

Should you require more information, please contact us on : info@medgloaesthetics.com.

Clinic Appointment Telephone Line: 07535273792

Clinic Treatment Times/Opening Hours:

Monday: 9.30am-5.30pm

Tuesday- Closed

Wednesday- 2.00pm- 5.30pm

Thursday: 9.30am-5.30pm

Friday- 9.30am -5.30pm

Saturday – 9.30am- 1.00pm

Sunday – Closed

Clinic opening times/hours may vary!

INTELLECTUAL PROPERTY RIGHTS

Copyright (c)2017 Medglo Aesthetics

We, together with our licensors, own and control all the copyright and other intellectual property rights , (unless specifically labelled otherwise) in our website and the material on our website.

For personal use (information, study or research) you may:

(a)          view pages from our website in a web browser;

(b)          download pages from our website for caching

(c)           print (one copy) of any page from our website;

(d)          [stream or download, audio and video files from our website]; and

(e)          Save pages of our website for later viewing

               subject to the other provisions of these terms and conditions.

You may not use any content downloaded, copied, clipped, printed or otherwise saved from Our Site without first obtaining a licence from us.

You must not: republish, sell, rent, sub-license, redistribute material from our website, unless given expressed permission by Us. Please contact: info@medgloaesthetics.com for further information.

We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion.

USING OUT SYSTEM

You must not communicate any way or submit information in any way that may:

> cause, damage to the website or impairment of the performance, availability or accessibility of the website

> be unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

You must not :

  • copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

  • conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent];

> [access or otherwise interact with our website using any robot, spider or other automated means[, except for the purpose of [search engine indexing]]]; [violate the directives set out in the robots.txt file for our website]; or

[use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing)].

You must not use data collected from our website to contact individuals, companies ,customers, or other persons or entities.

You must ensure that all the information you supply to us through our website, or in relation to our website, is [true, accurate, current, complete and non-misleading].

NON-ADHERANCE

Breaches of this policy will be dealt with under the Grievance and Disciplinary procedures.

If you require further information please contact: info@medgloaesthetics.com

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